How it works
Managed from request to report
From request to verified report: how we review every booking, assign a vetted provider and release your completion report.
- 1
Create your account
Register and complete a short profile. It takes a few minutes.
- 2
Add your relative or property
Tell us who or what needs support, and where they are.
- 3
Choose a service and date
Pick the service, location, date and any specific requirements.
- 4
Receive a clear quotation
You see the full price before you commit. No hidden charges.
- 5
Pay securely
Payment is taken through a verified payment provider and held against the booking.
- 6
We review your booking
A coordinator checks scope, location and safeguarding considerations.
- 7
A verified provider is assigned
You are told who is coming, and when.
- 8
Your relative confirms
The beneficiary confirms the appointment before anyone travels.
- 9
Provider checks in
Arrival is time-stamped on the platform.
- 10
Service is delivered
The agreed work is carried out within the confirmed scope.
- 11
Evidence and report uploaded
Photos (with consent) and a structured report are submitted.
- 12
Our team reviews the submission
Operations staff check quality and completeness.
- 13
You receive the completion report
Delivered to your dashboard through a secure link.
- 14
Provider payment is released
Payment becomes eligible only after your report is accepted.
- 15
Rate, approve or dispute
If something isn't right, raise a dispute and we investigate.